Refund policy

Return and Refund Policy

Thank you for choosing Cabra Fight Store. We are dedicated to ensuring your satisfaction with every purchase, while also adhering to Australian consumer protection laws. This Return and Refund Policy outlines how we handle returns, refunds, and exchanges.

1. Your Options

1.1. Defective or Faulty Items: If you receive an item that is defective, damaged, or not of acceptable quality, you are entitled to a remedy under the Australian Consumer Law. Please contact our customer service team within a reasonable time from receiving the order to discuss the issue and arrange for a return, replacement, or refund.

1.2. Change of Mind: We offer change-of-mind returns or exchanges within 30 days of receiving your order, provided the item is unused and in its original condition and packaging. This is our store policy and is in addition to your rights under the Australian Consumer Law. Return shipping costs for change-of-mind returns are the responsibility of the customer.

2. Return Process

2.1. To initiate a return or exchange, please follow these steps:

  • Contact our customer service team at info@cabrafightstore.com.au with your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
  • Our customer service team will provide you with a Return Authorisation (RA) number and guide you through the return process.
  • Pack the item securely in its original packaging, along with any accessories and documentation it came with.
  • Clearly label the package with the RA number provided.
  • Ship the package to the address given by our customer service team. We recommend using a trackable shipping method to ensure your return is received.

3. Refunds

3.1. Defective or Faulty Items: Once we receive the returned item and confirm the issue, we will process a full refund to your original payment method, including any original shipping charges.

3.2. Change of Mind: After receiving the returned item and confirming its original condition, we will refund the item’s cost, minus any original shipping charges. Return shipping costs are the customer’s responsibility.

3.3. Refunds are processed within 3 business days of us receiving the returned item.

4. Exclusions (Change of Mind Only)

4.1. Change-of-mind returns must be unused and in their original condition. Items that have been worn, used or damaged may not be eligible for a full refund.

4.2. Items purchased on sale or during promotional periods may have specific change-of-mind return terms, which will be stated at the time of the sale or promotion.

4.3. These exclusions do not affect your rights for faulty or defective items under the Australian Consumer Law.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact our customer service team at info@cabrafightstore.com.au.